Who handles the order?
The merchant identified on the external checkout and your order confirmation handles payment, fulfilment, cancellation, returns and refunds.
Before paying
Read the merchant’s delivery, cancellation, return and refund terms. Save a copy of the order confirmation and receipt.
For a delivery issue
Contact the merchant with your order number, delivery address, tracking reference and a concise description of the problem.
For damaged or incorrect goods
Keep the packaging and take clear photos of the parcel, bottle, seal, label, batch code and damage.
For a payment issue
Do not send full card details by email. Contact the merchant first and, when appropriate, your payment provider.
This site’s limitation
sexxes-uk-official.pages.dev does not have access to the external merchant’s customer or order database and cannot approve refunds.
Last updated: 16 August 2026. This template should be reviewed against the final merchant, operator and processing setup before launch.